Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

WACOM COLOR MANAGER SOFTWARE

Cintiq and Cintiq Pro
DelaVardo
Posts: 1
Joined: Tue 3. Dec 2019, 05:22

WACOM COLOR MANAGER SOFTWARE

Postby DelaVardo » Tue 3. Dec 2019, 07:44

I'm using an iMac with Catalina OS 10.15.1 this connected to my Cintiq 27 QHD.
Since upgrading to Catalina, the 'Wacom Color Manager' software no longer works, that is, it is ghosted out.
There is no update to the software as it now needs to be working with 64 bit on Catalina, 32 bit on all OS before the upgrade.
So, until the software is upgraded from 32 to 64 bit or if it ever will be upgraded, I am in possession of a £200 piece of equipment that is as much use as a handbrake on a canoe.
Does anyone know of any software that will work with the X-Rite Wacom Color Manager device.
Thank you in advance.

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: WACOM COLOR MANAGER SOFTWARE

Postby wacom5 » Tue 3. Dec 2019, 08:48

Hello,
We are looking into this at the moment. I don't have any additional information I can provide for now. Apologies for any inconvenience caused.

LaurentDubin
Posts: 4
Joined: Tue 3. Dec 2019, 16:22

Re: WACOM COLOR MANAGER SOFTWARE

Postby LaurentDubin » Tue 3. Dec 2019, 16:29

Hi !

I have a MBP16 with 10.15.1 and Cintiq 27 Pen and Touch
Wacom Color Manager 1.6

Software opens and acts OK except at the end, it can't load the table due to an USB problem ans stops the calibration

My Cintiq is unusable ...

I just remark that I have a problem with my USB Hub : no hub when the Cintiq is plugged on a USB-C hub, hub if linked directly with usbC-usbA apple adaptor ... no idea if there is a link ...

Laurent

edit : I solve the problem of USB3 hub of my Cintiq, problem stay the same with calibration ...

LaurentDubin
Posts: 4
Joined: Tue 3. Dec 2019, 16:22

Re: WACOM COLOR MANAGER SOFTWARE

Postby LaurentDubin » Fri 6. Dec 2019, 20:41

I Had a long discussion with the French support today.
the conclusion is :
"we know there is a bug between Wacom color manager AND ONLY the Cintiq 27
developers are on a workaround, we wait for an update
we don't know when ..."

then : back to manual color setting, bye bye hardware calibration, juts wait !

that's all folks !


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