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Cintiq 21 UX, no "Grip pen" in the "tool" section, grip pen not working

Cintiq and Cintiq Pro
pierresantamaria
Posts: 1
Joined: Sat 16. Sep 2017, 18:30

Cintiq 21 UX, no "Grip pen" in the "tool" section, grip pen not working

Postby pierresantamaria » Sat 16. Sep 2017, 18:52

HI,

I have a really annoying bug that I can't fix and I desperatly need help.

here's my problem:
I had a power outage earlier this afternoon that forced my computer to reboot. and now, my grip pen is not recognized by my wacom cintiq 21 UX 2010. after a long search, I realised that my wacom properties panel does not dipslay the Grip pen icon in the Tools section As you can see in the image below:

Image

Which meens I have no grip pen associated to it and I can't draw on the cintiq at all!! If, at least, there was a "+" on the right side, I might be able to add a Pen somehow but There's nothing. I'm stuck with a useless cintiq now ! I have searched online but can't find any answers that work. I already have unistalled and re-installed 2 different versions of the driver but nothing 's working.

Can someone please help me. I can't work without cintiq... :(

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 21 UX, no "Grip pen" in the "tool" section, grip pen not working

Postby wacom1 » Mon 18. Sep 2017, 07:23

Unplug and replug the tablet USB cable, then reset the driver (under Wacom Desktop Center -> Backup Settings). The tablet should be detected again. Put the pentip or eraser on the tablet and the driver should automatically detect the Grip pen.

Cherry
Posts: 1
Joined: Fri 28. Jun 2019, 22:15

Re: Cintiq 21 UX, no "Grip pen" in the "tool" section, grip pen not working

Postby Cherry » Fri 28. Jun 2019, 22:36

This exact situation happened to me today. Power outage > After turning the computer on, my pen does not work > grip pen tool is no longer available. I have tried everything from reinstalling the latest drivers, unplugged my Cintiq, unplugged the USB cable as the reply to the OP had suggested and it still does not work. Please help.

wacom5
Posts: 681
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 21 UX, no "Grip pen" in the "tool" section, grip pen not working

Postby wacom5 » Mon 1. Jul 2019, 08:19

Probably there is an hardware issue. You need to contact support for additional troubleshooting - https://support.wacom.com


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