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program doesn't load if cintiq pro connected

Cintiq and Cintiq Pro
calcestruzzo
Posts: 1
Joined: Sat 30. Sep 2017, 09:00

program doesn't load if cintiq pro connected

Postby calcestruzzo » Sat 30. Sep 2017, 09:11

hi
i have a cintiq pro 16, it runs smoothly with no problems with anything, but if i try to open toon boom harmony 12.2, the app just stops working immediately.
I don't understand what's the problem, because if the cintiq is disconnected the app loads just fine, what could it be?

I've tried disconnecting the tablet and reconnecting it when the app is loaded and funcioning, but even than it just doesn't work, the pen doesn't draw on the drawing area(it's invisible) or if it does, the lines appear a few cm on the left of the pen nib.

I don't know what to do, i really need to use harmony, and I'd rather not go back to animating with the intuos now that i've bought this.

ps. any other program i've tried, always worked normally.

i hope someone can help me find a solution
thank you very much

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