Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

program doesn't load if cintiq pro connected

Cintiq and Cintiq Pro
calcestruzzo
Posts: 1
Joined: Sat 30. Sep 2017, 09:00

program doesn't load if cintiq pro connected

Postby calcestruzzo » Sat 30. Sep 2017, 09:11

hi
i have a cintiq pro 16, it runs smoothly with no problems with anything, but if i try to open toon boom harmony 12.2, the app just stops working immediately.
I don't understand what's the problem, because if the cintiq is disconnected the app loads just fine, what could it be?

I've tried disconnecting the tablet and reconnecting it when the app is loaded and funcioning, but even than it just doesn't work, the pen doesn't draw on the drawing area(it's invisible) or if it does, the lines appear a few cm on the left of the pen nib.

I don't know what to do, i really need to use harmony, and I'd rather not go back to animating with the intuos now that i've bought this.

ps. any other program i've tried, always worked normally.

i hope someone can help me find a solution
thank you very much

Return to “Pen Displays”