Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

For those Mac & Cintiq 13HD users who had driver issues.. try these 'combo'

Cintiq and Cintiq Pro
konjyouki
Posts: 10
Joined: Wed 18. Jan 2017, 03:26

For those Mac & Cintiq 13HD users who had driver issues.. try these 'combo'

Postby konjyouki » Wed 4. Oct 2017, 04:08

Finally I had the guts to upgrade my Mac version (from 10.12.4 to 10.12.6) and my Cintiq driver (from 6.3.22-3 to 6.3.24-1) and had tested it for 2 weeks straight (around 4-8 working hours each day) and so far it's as good as my previous 'combo' (Mac 10.12.4 version and wacom 6.3.22-3 driver)

As oppose to my previous post, http://forum.wacom.eu/viewtopic.php?f=5&t=685&p=1988#p1988 whereas I skipped upgrading to Mac 10.12.5 version bcs no driver currently passable for Mac 10.12.5 version.

Again, as in every of my post, I won't guarantee that my 'Mac version + Wacom driver' combo will works for everyone but it does in my case.

So here's what I'm using:
- MacBook Pro Retina (early 2015) using Sierra ver 10.12.6
- Cintiq 13HD (DTK-1301) *1301 is the newer production code, nothing different from 1300
- Driver 6.3.24-1

Programs that I've test using and works fine:
- Adobe Photoshop CC 2017
- Adobe Photoshop Lightroom 5
- Adobe Illustrator CC 2015.3
- Adobe InDesign CC 2015.4
- Final Cut Pro X ver 10.2.1
- Motion ver 5.3.2
- AutoCAD 2017
- DAZ 3D

Hope it works for you too!

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