Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq Pro 16 and USB-C

Cintiq and Cintiq Pro
skyrick
Posts: 1
Joined: Wed 18. Oct 2017, 19:55

Cintiq Pro 16 and USB-C

Postby skyrick » Wed 18. Oct 2017, 19:59

Hi,

I've connected my Cintiq Pro 16 to my ASUS PRIME Z270-K USB-C port, and I have not display.
But I've multitouch & pen reactions on my principal screen.

What is wrong ?

Regards,
Sky

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 16 and USB-C

Postby wacom1 » Thu 19. Oct 2017, 06:20

The Cintiq Pro display needs USB-C connection supporting 'Alternate Mode with displayport'. If the Asus Prime provides this, you should see the Cintiq in Windows display settings and be able to activate it. - If displayport is not supported, you need to use the Wacom Link adapter.


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