Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq Pro 16 and USB-C

Cintiq and Cintiq Pro
skyrick
Posts: 1
Joined: Wed 18. Oct 2017, 19:55

Cintiq Pro 16 and USB-C

Postby skyrick » Wed 18. Oct 2017, 19:59

Hi,

I've connected my Cintiq Pro 16 to my ASUS PRIME Z270-K USB-C port, and I have not display.
But I've multitouch & pen reactions on my principal screen.

What is wrong ?

Regards,
Sky

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 16 and USB-C

Postby wacom1 » Thu 19. Oct 2017, 06:20

The Cintiq Pro display needs USB-C connection supporting 'Alternate Mode with displayport'. If the Asus Prime provides this, you should see the Cintiq in Windows display settings and be able to activate it. - If displayport is not supported, you need to use the Wacom Link adapter.


Return to “Pen Displays”