Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Connection cintiq 13 pro to iMac 2017

Cintiq and Cintiq Pro
simoimages
Posts: 2
Joined: Sun 22. Oct 2017, 11:34

Connection cintiq 13 pro to iMac 2017

Postby simoimages » Sun 22. Oct 2017, 11:48

Hi,

I've connected my Cintiq Pro 13 to my new IMAC 2017 USB-C port with Apple adapter thunderbolt 3 to thunderbolt 2, and I have not display.
But I've multitouch & pen reactions on my principal screen.

What is wrong ? how can I connect and run everything?
With my macbook everything worked properly.

Regards,
Simona

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Connection cintiq 13 pro to iMac 2017

Postby wacom1 » Mon 23. Oct 2017, 06:50

Did you try connecting with the Wacom Link adapter ? The Cintiq Pro needs a displayport signal input from the computer.

simoimages
Posts: 2
Joined: Sun 22. Oct 2017, 11:34

Re: Connection cintiq 13 pro to iMac 2017

Postby simoimages » Mon 23. Oct 2017, 07:01

Yes, i connected with the wacom link and with apple adapter thunderbolt3 to thunderbolt 2, but the display is black


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