New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq Pro 13" - Wacom Display settings Error

Cintiq and Cintiq Pro
Nicintiq
Posts: 3
Joined: Tue 24. Oct 2017, 20:12

Cintiq Pro 13" - Wacom Display settings Error

Postby Nicintiq » Tue 24. Oct 2017, 20:36

Hello!

I received my refurbished Cintiq Pro 13" today from the official Wacom store.
I have a Macbook Pro Retina Mid 2014, with MacOs Sierra 10.12.6.
Everything is working fine except when I want to enter the Display settings in the Wacom Desktop Center,
or with the touch key shortcut.
The following error appears:
----------
Wacom Display Settings Error
There is a known error in communication with the display.
Cintiq Pro 13
Please turn your tablet off and back on, then rerun this program.
----------
Here's the screenshot of the error:
https://imgur.com/a/VIFSI

(sorry for the link I didn't understand how to attach inside the post)

Obviously when I follow the message : "please turn your tablet off and back on" problem still there.
I tried to uninstall with the wacom utility, and re install 2 times, but problem persists.

Anyone had same problem?
It's very annoying not to access the display settings…

wacom1
Posts: 579
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 13" - Wacom Display settings Error

Postby wacom1 » Wed 25. Oct 2017, 08:44

Make sure to use the latest driver, and in Wacom Desktop Center go to -> Backup Settings -> Reset Settings, then use Display Settings. For the Display Settings the USB cable must be attached and the tablet correctly detected, then the display settings software has to communicate with the unit and that might fail at first try and need to be repeated. If that doesn't work, contact Wacom support.

Nicintiq
Posts: 3
Joined: Tue 24. Oct 2017, 20:12

Re: Cintiq Pro 13" - Wacom Display settings Error

Postby Nicintiq » Wed 25. Oct 2017, 09:21

Hello,
thanks for your answer.
I'm using driver 6.3.25-2, and firmware says "no update available" so should be up to date.
I tried several times to restore settings but problem persists.
All the other functions work fine, so USB is well connected I guess.
But same error still there and can't access Wacom display settings.


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