Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Cintiq Pro 13 FHD No display signal

Cintiq and Cintiq Pro
Posts: 4
Joined: Fri 30. Dec 2016, 22:59

Cintiq Pro 13 FHD No display signal

Postby antonie15 » Fri 30. Dec 2016, 23:15


I got the Cintiq Pro 13 FHD Tablet today and I'm trying to use it with a normal laptop with no mini display port running Windows 8.1.

I have one USB-C cable connected from the tablet to the Wacom Link, from there:

- An Mini Display Port to HDMI Adaptor (from A+) is connected to the Link and a HDMI cable is connecting that Adaptor to the HDMI Port on the Laptop

- USB 3.0 Cable from Wacom Link is connected to a USB Hub with usb 3.0 port -> connected to the only USB 3.0 Port on the Laptop

The Pen and touch functions seem to be working fine, but the display says 'No signal'. I've tried with two different HDMI cables (that work on other devices) and moving the Wacom link to each of the USB-C ports on the tablet.

Current Driver Version: WacomTablet_6.3.19-3

What do you think could be the reason?
I've ordered a Mini Display Port to HDMI cable, just in case, and I'm waiting for it till then.

Return to “Pen Displays”