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PC working with Cintiq pro 13

Posted: Tue 7. Nov 2017, 18:06
by Mixuel
I’m considering building a pc. My mbp 2012 won’t work well with cintiq pro 13.’No signal’ very often. Usually works after reboot but not stable... might be driver/high sierra related, who knows.

So does anyone use cintiq pro with win10 without issues?
What build you guys have?
Seems like everyone have huge problems with cintiqs.

Re: PC working with Cintiq pro 13

Posted: Tue 7. Nov 2017, 19:05
by wacom1
The 'No signal' message indicates a problem with the connection: cable, adapters, too high resolution might be causing this - probably not os related.

Re: PC working with Cintiq pro 13

Posted: Tue 7. Nov 2017, 21:08
by Mixuel
Ok, my unit is a refurbished Cintiq pro 13, so I guess Wacom should have checked it.
Might be the cable. Resolution is 1080p so it shouldn't be a problem as I normally
use a Eizo with slighly higher resolution with the same computer and same displayport.

Re: PC working with Cintiq pro 13

Posted: Wed 8. Nov 2017, 15:19
by Mixuel
The problem here is not in the cables or adapter, I presume, after testing it once again. Everything works fine if I boot the machine and start using the Cintiq. But if I do display toggle from the touch icon or close the lid on the MBP, then the "no signal" will be there sooner or later - works for a while. Something doesn't handle well display switching.
Sometimes the touch on/off switch won't work either for some reason.

Will try this on another Mac with minidisplay port and also usb-c when I get a chance.

btw, its annoying that if the touch button with virtual/screen keyboard is pressed on cintiq, you get the icons in the Mac upper taskbar. No need for this, Wacom.

Re: PC working with Cintiq pro 13

Posted: Wed 8. Nov 2017, 15:20
by Mixuel
Still it would be nice to know if someone has had success connecting this with usb-c to a usb-c enabled mainboard in a win10 PC.

Re: PC working with Cintiq pro 13

Posted: Thu 9. Nov 2017, 20:41
by Mixuel
Tried the cintiq with a macbook air 2015 (Sierra). Works fine. Time to buy a new machine.