Wacom Drivers
March 2018: Updated drivers released version 6.3.29-4 for Win and 6.3.29-6 for Mac, supporting the new Cintiq Pro products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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No input signal with cintiq 13 hd (black screen) no detection

Cintiq and Cintiq Pro
Posts: 1
Joined: Wed 8. Nov 2017, 03:15

No input signal with cintiq 13 hd (black screen) no detection

Postby memo333 » Wed 8. Nov 2017, 03:18

Its weird, when I had windows 8.1 ent it worked fine, then I changed from my house to another and moved all the pc and re equiped the wacom and IT DOENST WORK anymore. I dont know if the hdmi slot is damaged or the usbs dont work. But I connected it in other usb and they work fine.
How can I test if the hdmi in the mother board works fine?

I connected the cintiq 13 hd in my laptop and worked perfecly, I didnt even instaled the drivers..auto detect.
im desperate cant make this thing to work plz help.

Posts: 800
Joined: Tue 29. Nov 2016, 09:46

Re: No input signal with cintiq 13 hd (black screen) no detection

Postby wacom1 » Wed 8. Nov 2017, 07:43

Go to Windows display settings and check if a second screen is detected. If so make sure that Windows uses mirror mode or extended desktop mode to activate the display. - If not detected, check in device manager for problems. Also check graphics driver settings. - To test the HDMI port of the computer, you would need some other HDMI display for checking.

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