Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

No input signal with cintiq 13 hd (black screen) no detection

Cintiq and Cintiq Pro
memo333
Posts: 1
Joined: Wed 8. Nov 2017, 03:15

No input signal with cintiq 13 hd (black screen) no detection

Postby memo333 » Wed 8. Nov 2017, 03:18

Its weird, when I had windows 8.1 ent it worked fine, then I changed from my house to another and moved all the pc and re equiped the wacom and IT DOENST WORK anymore. I dont know if the hdmi slot is damaged or the usbs dont work. But I connected it in other usb and they work fine.
How can I test if the hdmi in the mother board works fine?

I connected the cintiq 13 hd in my laptop and worked perfecly, I didnt even instaled the drivers..auto detect.
im desperate cant make this thing to work plz help.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: No input signal with cintiq 13 hd (black screen) no detection

Postby wacom1 » Wed 8. Nov 2017, 07:43

Go to Windows display settings and check if a second screen is detected. If so make sure that Windows uses mirror mode or extended desktop mode to activate the display. - If not detected, check in device manager for problems. Also check graphics driver settings. - To test the HDMI port of the computer, you would need some other HDMI display for checking.


Return to “Pen Displays”