New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

No input signal with cintiq 13 hd (black screen) no detection

Cintiq and Cintiq Pro
memo333
Posts: 1
Joined: Wed 8. Nov 2017, 03:15

No input signal with cintiq 13 hd (black screen) no detection

Postby memo333 » Wed 8. Nov 2017, 03:18

Its weird, when I had windows 8.1 ent it worked fine, then I changed from my house to another and moved all the pc and re equiped the wacom and IT DOENST WORK anymore. I dont know if the hdmi slot is damaged or the usbs dont work. But I connected it in other usb and they work fine.
How can I test if the hdmi in the mother board works fine?

I connected the cintiq 13 hd in my laptop and worked perfecly, I didnt even instaled the drivers..auto detect.
im desperate cant make this thing to work plz help.

wacom1
Posts: 579
Joined: Tue 29. Nov 2016, 09:46

Re: No input signal with cintiq 13 hd (black screen) no detection

Postby wacom1 » Wed 8. Nov 2017, 07:43

Go to Windows display settings and check if a second screen is detected. If so make sure that Windows uses mirror mode or extended desktop mode to activate the display. - If not detected, check in device manager for problems. Also check graphics driver settings. - To test the HDMI port of the computer, you would need some other HDMI display for checking.


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