Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Aerious bug with Animate CC on Mac OS Sierra

Cintiq and Cintiq Pro
Sesamme
Posts: 8
Joined: Thu 9. Nov 2017, 08:47

Aerious bug with Animate CC on Mac OS Sierra

Postby Sesamme » Thu 9. Nov 2017, 09:02

On OS Sierra in Adobe Animate CC every second stroke of any tool is not registered, when drawing rapidly. I have an old Cintiq UX21, and I cannot use the latest Wacom drivers, which, according to this forum thread: https://forums.adobe.com/thread/2282901 solves the issue. The latest driver I can use is 6.3.15-3.
I had to roll back all the way to Flash CS6 for the pen to work correctly, but this is very counter productive. Another problem is that I cannot downgrade my iMac because it's new, and wouldn't let me install anything below Os Sierra.
I have to note, that this issue only appears in Animate, not in any other software, therefore it could be on both ends...
any solution to that?
thanks

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