New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Bosto 13HD [Pen don't working anymore]

Cintiq and Cintiq Pro
Hakoy02
Posts: 2
Joined: Wed 22. Nov 2017, 16:52

Bosto 13HD [Pen don't working anymore]

Postby Hakoy02 » Wed 22. Nov 2017, 17:00

Hi,
I have a 13HD tablet for a few months, so far no worries, then overnight, the calibration of my PEN has shifted about ten centimeters. So I tried a recalibration, it did not change the offset, I restarted my computer multiples times before and after reinstalling Wacom Center, and now Wacom Center does not detect my pen anymore, it does not appear (like this:https://img15.hostingpics.net/pics/922749sfssfs.png), and my tablet does not react at all with the PEN, the pressure level either, the cause is not its lack of battery.

Thank you very much for your help

wacom1
Posts: 634
Joined: Tue 29. Nov 2016, 09:46

Re: Bosto 13HD [Pen don't working anymore]

Postby wacom1 » Thu 23. Nov 2017, 07:58

The driver should detect the pen as soon as the pen or eraser are in tablet proximity. If that doesn't happen, go to backup settings -> reset settings. Check the USB cable connection and try another USB port as well. If the problem remains, the fault is probably in the pen. Contact Wacom customer care to get it repaired or exchanged.

Hakoy02
Posts: 2
Joined: Wed 22. Nov 2017, 16:52

Re: Bosto 13HD [Pen don't working anymore]

Postby Hakoy02 » Thu 23. Nov 2017, 16:05

I've changed the USB port and it's now working, thank you so much, great support.

Best regards


Return to “Pen Displays”