Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
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Bosto 13HD [Pen don't working anymore]

Cintiq and Cintiq Pro
Posts: 2
Joined: Wed 22. Nov 2017, 16:52

Bosto 13HD [Pen don't working anymore]

Postby Hakoy02 » Wed 22. Nov 2017, 17:00

I have a 13HD tablet for a few months, so far no worries, then overnight, the calibration of my PEN has shifted about ten centimeters. So I tried a recalibration, it did not change the offset, I restarted my computer multiples times before and after reinstalling Wacom Center, and now Wacom Center does not detect my pen anymore, it does not appear (like this:https://img15.hostingpics.net/pics/922749sfssfs.png), and my tablet does not react at all with the PEN, the pressure level either, the cause is not its lack of battery.

Thank you very much for your help

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Bosto 13HD [Pen don't working anymore]

Postby wacom1 » Thu 23. Nov 2017, 07:58

The driver should detect the pen as soon as the pen or eraser are in tablet proximity. If that doesn't happen, go to backup settings -> reset settings. Check the USB cable connection and try another USB port as well. If the problem remains, the fault is probably in the pen. Contact Wacom customer care to get it repaired or exchanged.

Posts: 2
Joined: Wed 22. Nov 2017, 16:52

Re: Bosto 13HD [Pen don't working anymore]

Postby Hakoy02 » Thu 23. Nov 2017, 16:05

I've changed the USB port and it's now working, thank you so much, great support.

Best regards

Posts: 1
Joined: Sat 15. Sep 2018, 13:01

Re: Bosto 13HD [Pen don't working anymore]

Postby Lemondogge » Sat 15. Sep 2018, 13:05

¿Dónde está la configuración de copia de seguridad -> restablecer la configuración?

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