DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

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Registration
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Bosto 13HD [Pen don't working anymore]

Cintiq and Cintiq Pro
Hakoy02
Posts: 2
Joined: Wed 22. Nov 2017, 16:52

Bosto 13HD [Pen don't working anymore]

Postby Hakoy02 » Wed 22. Nov 2017, 17:00

Hi,
I have a 13HD tablet for a few months, so far no worries, then overnight, the calibration of my PEN has shifted about ten centimeters. So I tried a recalibration, it did not change the offset, I restarted my computer multiples times before and after reinstalling Wacom Center, and now Wacom Center does not detect my pen anymore, it does not appear (like this:https://img15.hostingpics.net/pics/922749sfssfs.png), and my tablet does not react at all with the PEN, the pressure level either, the cause is not its lack of battery.

Thank you very much for your help

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Bosto 13HD [Pen don't working anymore]

Postby wacom1 » Thu 23. Nov 2017, 07:58

The driver should detect the pen as soon as the pen or eraser are in tablet proximity. If that doesn't happen, go to backup settings -> reset settings. Check the USB cable connection and try another USB port as well. If the problem remains, the fault is probably in the pen. Contact Wacom customer care to get it repaired or exchanged.

Hakoy02
Posts: 2
Joined: Wed 22. Nov 2017, 16:52

Re: Bosto 13HD [Pen don't working anymore]

Postby Hakoy02 » Thu 23. Nov 2017, 16:05

I've changed the USB port and it's now working, thank you so much, great support.

Best regards

Lemondogge
Posts: 1
Joined: Sat 15. Sep 2018, 13:01

Re: Bosto 13HD [Pen don't working anymore]

Postby Lemondogge » Sat 15. Sep 2018, 13:05

¿Dónde está la configuración de copia de seguridad -> restablecer la configuración?


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