Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

My Cintiq 13 HDT is not working properly

Cintiq and Cintiq Pro
senfonian
Posts: 2
Joined: Tue 3. Jan 2017, 20:40

My Cintiq 13 HDT is not working properly

Postby senfonian » Tue 3. Jan 2017, 20:56

I've a two months old Cintiq 13 HDT. It was very good till 2017. My driver is up to date (6.2.19- 10). Using it with my Late 2012 Imac operated by macOs Sierra. And I'm also so careful with my cintiq.

I've been having troubles for 4 days and I couldn't figure out. Whenever I open Photoshop or Illustrator, after a few seconds Express Keys stop responding. When I press a button, it's name is shown on the left corner above but shortcuts don't work.

I erased the driver and installed previous driver but the problem goes on. Today I updated it again but my pen doesn't respond this time.

I've written to customer support but they didn't write anything except case number. It's very annoying because I've got works to do but I'm stucked. :(

Here's a common problem explained by another user: https://www.reddit.com/r/wacom/comments/5lh071/cintiq_13hd_problems/?

sceh1234
Posts: 7
Joined: Wed 28. Dec 2016, 14:40

Re: My Cintiq 13 HDT is not working properly

Postby sceh1234 » Wed 4. Jan 2017, 08:37

I think that are the drivers, a lot of people complain of the new drivers...:/

senfonian
Posts: 2
Joined: Tue 3. Jan 2017, 20:40

Re: My Cintiq 13 HDT is not working properly

Postby senfonian » Sat 7. Jan 2017, 21:41

I've tried newest drivers released on the 4th of January, but everything's the same... :( I think I'm gonna be mad

davee33
Posts: 9
Joined: Wed 11. Jan 2017, 15:39

Re: My Cintiq 13 HDT is not working properly

Postby davee33 » Wed 11. Jan 2017, 17:49

more than two hours to make the drivers working properly on my computer. a considerable loss of time. If someone have a solution it would be great sincerely.

FaradayCage
Posts: 2
Joined: Fri 13. Jan 2017, 19:48

Re: My Cintiq 13 HDT is not working properly

Postby FaradayCage » Fri 13. Jan 2017, 19:52

davee33 wrote:more than two hours to make the drivers working properly on my computer. a considerable loss of time. If someone have a solution it would be great sincerely.


Hi, please please tell us how you managed to get the drivers working. Thanks in advance.

FaradayCage
Posts: 2
Joined: Fri 13. Jan 2017, 19:48

Re: My Cintiq 13 HDT is not working properly

Postby FaradayCage » Fri 13. Jan 2017, 20:36

Davee33, please please tell us how you made these drivers work properly. Thanks in advance.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: My Cintiq 13 HDT is not working properly

Postby wacom1 » Mon 16. Jan 2017, 09:54

If you have trouble with the driver under Sierra, uninstall the driver and use version 6.3.15 for the moment (unless you tablet models needs a newer driver version).

apixel1234
Posts: 10
Joined: Fri 13. Jan 2017, 12:43

Re: My Cintiq 13 HDT is not working properly

Postby apixel1234 » Sat 21. Jan 2017, 08:09

6-3-20-8 just released fixes the express key problems. We can work again!

davee33
Posts: 9
Joined: Wed 11. Jan 2017, 15:39

Re: My Cintiq 13 HDT is not working properly

Postby davee33 » Mon 13. Feb 2017, 20:46

ok, 6.3.20.8 seems to work properly. If i notice an other probleme with this drivers version i'll tell you there.

Thank you.
David

davee33
Posts: 9
Joined: Wed 11. Jan 2017, 15:39

Re: My Cintiq 13 HDT is not working properly

Postby davee33 » Sat 4. Mar 2017, 12:26

Hi,
Sorry to comeback there, but the drivers 6.3.20-3 has failled again and don't work properly.
i was working on the cintiq when the drivers crached and can't reinstall it properly. it's difficult to work with that kind of problem.
I work with extended screen, not duplicate screen. And with no drivers the wacom pen is well detected but not calibrated. So when the driver is installed i use the pen on cintiq but the curser is moving on the computer screen instead of moving on the cintiq.

Thanks ahead for your help.
David.

@faradaycage: response is a bit late but has you can see the drivers don't work properly actually. But there is progress from wacom cause this one worked longer than all the others. And really i don't know how i made it work properly all that time.


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