Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq Pro 13 ''Device not connected''

Cintiq and Cintiq Pro
Posts: 3
Joined: Sat 25. Nov 2017, 08:06

Cintiq Pro 13 ''Device not connected''

Postby ckd12345 » Sat 25. Nov 2017, 08:50

Just got myself a Cintiq 13 but am having issues getting it to work. I've used many Wacom products before but none have ever given so many problems just trying to get it to work. So I have uninstalled/reinstalled my drivers many many times but to no avail. Wacom Desktop Center is showing ''No device Connected'' and Wacom Tablet Properties is saying ''Your device is not connected to your computer''.


I've been trying to find a solution online for the last 3 days but none have worked and I'm out of ideas. So I'm giving the forums a go before I decide to return the item and going back to cintiq 13hd

The Tablet displays fine, it also recognises touch input from my hands but outputting onto the the main monitor and not the tablet itself ( I hope that made sense), but there is no pen input/recognition.

I'm using Windows 10 and tablet is connected to display port and usb via the Wacom Link.

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 13 ''Device not connected''

Postby wacom1 » Sat 25. Nov 2017, 11:48

Check the cable, especially the USB connection. On Windows check in device manger, if the device is detected as HID, when the cable is plugged in. If that looks ok and shows no problem, reset tablet settings in Wacom desktop center. If that also fails, there is not much else you can do apart from testing on another machine. Then you should contact Wacom technical support.

Posts: 3
Joined: Sat 25. Nov 2017, 08:06

Re: Cintiq Pro 13 ''Device not connected''

Postby ckd12345 » Sun 26. Nov 2017, 01:06

Okay so I have checked the cable, resetted tablet settings, checked device manager and also tested on another machine. (Both machines run Windows 10 64bit)
Still getting the same results. Guess I'll contact Tech support but I'm not sure what they can do at this point either.

Posts: 1
Joined: Fri 29. Dec 2017, 12:23

Re: Cintiq Pro 13 ''Device not connected''

Postby Baddack » Fri 29. Dec 2017, 12:41


I'm having the same trouble as you. Did you manage to get it to work ?

I have tried no driver, Legacy driver, previous and latest driver.

Previous and latest doesn't work at all :
Only display, but nothing else.

No driver and legacy, and I have a touchscreen display, but no pen.

I'm on Win7, using the Wacom Link.

Posts: 3
Joined: Sat 25. Nov 2017, 08:06

Re: Cintiq Pro 13 ''Device not connected''

Postby ckd12345 » Mon 8. Jan 2018, 02:15

Couldn't get it working and decided to return the item in the end. Which is shame as the cintiq pro screen itself is excellent, I am using the cintiq 13HD now which works right away when you connect it to the PC.

Return to “Pen Displays”