Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

geforce gtx 560 ti with cintiq 27qhd no 2560x1440 resolution

Cintiq and Cintiq Pro
Posts: 2
Joined: Sun 26. Nov 2017, 13:08

geforce gtx 560 ti with cintiq 27qhd no 2560x1440 resolution

Postby iqfree » Sun 26. Nov 2017, 13:28

i just bought cintiq 27 touch and want to connect to my pc which has graphic card nvidia geforce gtx 560 ti. Graphic card has 2 dual link DVI outputs and mini HDMI. All of them should support 2560x1440 resolution but in win i can see by cintiq display possible just 1920x1020 resolution. I tried with HDMI to DVI cable which is included in package, i bought new HDMI to mini HDMI cable and nothing works. If i connect cintiq to my laptop through mini display port i have bigger resolution. So i think problem is in graphic card but i dont know where.
Any ideas ?
Thanks in advance.

Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: geforce gtx 560 ti with cintiq 27qhd no 2560x1440 resolution

Postby wacom4 » Mon 27. Nov 2017, 10:51

So you connect your Cintiq 27 via HDMI in the moment? See https://en.wikipedia.org/wiki/HDMI#Specifications for the details. All components must comply to HDMI 1.3 to get the full resolution.

Wacom recommends to use Display Port to connect Cintiq 27 family screens to a computer.

Posts: 2
Joined: Sun 26. Nov 2017, 13:08

Re: geforce gtx 560 ti with cintiq 27qhd no 2560x1440 resolution

Postby iqfree » Mon 27. Nov 2017, 11:59

I connected HDMI to mini HDMI and it didnt work. Then i connected HDMI to DVI with cable which is included in package and it also didnt work. Now i searched web and i found that it need to be special conenctor DVI-D to support 2560 resolution..I dont know why is not this cable included in WACOM Package..
I tried to do also custom resolution in nvidia panel, i got something on tablet but it was totally blurry...

I know about recommendations just want to know if there is a solution for me without spending additional money for graphic card...
Tablet itself costs lot of money not to mention ergo stand etc etc..With that value of money i would expect at least proper DVI Connector inside a package....

So i will try today also DVI-D to display port or HDMI cable but if it doesnt work i am out of any ideas..
If anybody has some suggestions i will be thankfull.


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