Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom does not turned on

Cintiq and Cintiq Pro
katalin
Posts: 1
Joined: Wed 29. Nov 2017, 17:04

Wacom does not turned on

Postby katalin » Wed 29. Nov 2017, 17:11

There was a problem while doing fw video update today, and since then my wacom does not turn on. There are no lights and no reaction when i push the power button.
It is only one month old. what could be the problem? can i somehow do factory reset?

It's Cintiq Pro 16 and i was working on mac os (10.13.1 - high sierra)

Thanks!

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom does not turned on

Postby wacom1 » Thu 30. Nov 2017, 10:14

In this case please contact Wacom support in your region for the best handling.

vputinski
Posts: 5
Joined: Sun 10. Dec 2017, 19:10

Re: Wacom does not turned on

Postby vputinski » Sun 10. Dec 2017, 19:19

I have had this same issue!! Nothing will fix it!! Hopefully costumer service can help out.


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