Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
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Wacom does not turned on

Cintiq and Cintiq Pro
katalin
Posts: 1
Joined: Wed 29. Nov 2017, 17:04

Wacom does not turned on

Postby katalin » Wed 29. Nov 2017, 17:11

There was a problem while doing fw video update today, and since then my wacom does not turn on. There are no lights and no reaction when i push the power button.
It is only one month old. what could be the problem? can i somehow do factory reset?

It's Cintiq Pro 16 and i was working on mac os (10.13.1 - high sierra)

Thanks!

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom does not turned on

Postby wacom1 » Thu 30. Nov 2017, 10:14

In this case please contact Wacom support in your region for the best handling.

vputinski
Posts: 5
Joined: Sun 10. Dec 2017, 19:10

Re: Wacom does not turned on

Postby vputinski » Sun 10. Dec 2017, 19:19

I have had this same issue!! Nothing will fix it!! Hopefully costumer service can help out.


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