DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq pro 16 - touch gestures - super sensitive zoom photoshop only

Cintiq and Cintiq Pro
mxlxjp
Posts: 3
Joined: Fri 1. Dec 2017, 23:41

Cintiq pro 16 - touch gestures - super sensitive zoom photoshop only

Postby mxlxjp » Fri 1. Dec 2017, 23:52

In Photoshop slight zoom gestures result in high scaling, making zoom gesture unusable in Photoshop.

Zoom gesture works fine in Sketchbook Pro.

Anyone else experiences the same problem or has an idea which part of the Wacom driver is responsible for this?

I just did a clean reinstall Mac OS High Sierra. Though the Cintiq is shown as "Cintiq pro 16 2", so maybe iCloud synched files of the driver on my machine? Had the problem before too (On Mac OS Sierra and Photoshop CC 2015), but thought it was because my outdated photoshop Version.

System Setup
MacBook Pro Retina early 2013
Mac OS High Sierra 10.13.1
Wacom Driver 6.3.25-2
Photoshop CC 19.0

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq pro 16 - touch gestures - super sensitive zoom photoshop only

Postby wacom1 » Sat 2. Dec 2017, 06:27

The problem is known and will be fixed in the next driver. For the older OSX versions you can revert to the previous driver version. For High Sierra a driver update is needed.

mxlxjp
Posts: 3
Joined: Fri 1. Dec 2017, 23:41

Re: Cintiq pro 16 - touch gestures - super sensitive zoom photoshop only

Postby mxlxjp » Sat 2. Dec 2017, 09:48

thank you for the quick response!


Return to “Pen Displays”