Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq pro 16 - touch gestures - super sensitive zoom photoshop only

Cintiq and Cintiq Pro
mxlxjp
Posts: 3
Joined: Fri 1. Dec 2017, 23:41

Cintiq pro 16 - touch gestures - super sensitive zoom photoshop only

Postby mxlxjp » Fri 1. Dec 2017, 23:52

In Photoshop slight zoom gestures result in high scaling, making zoom gesture unusable in Photoshop.

Zoom gesture works fine in Sketchbook Pro.

Anyone else experiences the same problem or has an idea which part of the Wacom driver is responsible for this?

I just did a clean reinstall Mac OS High Sierra. Though the Cintiq is shown as "Cintiq pro 16 2", so maybe iCloud synched files of the driver on my machine? Had the problem before too (On Mac OS Sierra and Photoshop CC 2015), but thought it was because my outdated photoshop Version.

System Setup
MacBook Pro Retina early 2013
Mac OS High Sierra 10.13.1
Wacom Driver 6.3.25-2
Photoshop CC 19.0

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq pro 16 - touch gestures - super sensitive zoom photoshop only

Postby wacom1 » Sat 2. Dec 2017, 06:27

The problem is known and will be fixed in the next driver. For the older OSX versions you can revert to the previous driver version. For High Sierra a driver update is needed.

mxlxjp
Posts: 3
Joined: Fri 1. Dec 2017, 23:41

Re: Cintiq pro 16 - touch gestures - super sensitive zoom photoshop only

Postby mxlxjp » Sat 2. Dec 2017, 09:48

thank you for the quick response!


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