Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 13HD - Screen areas not responsives

Cintiq and Cintiq Pro
Jmorello
Posts: 1
Joined: Tue 5. Dec 2017, 00:14

Cintiq 13HD - Screen areas not responsives

Postby Jmorello » Tue 5. Dec 2017, 00:46

Hi everyone,

I just bought a new Cintiq 13HD and installed it on Windows 10. I found a big issue when starting to using it, as it looks like a vertical area on the left is inactive and two areas are making hasardeous movement when using the pen. I recorded it to make it clearer, and would be happy to know if someone has experienced it already or if it's a hardware default. I tried to compare with two resolutions and the problematic areas seems to be the same whatever the resolution is (see second link)

Video of the issue : http://www.youtube.com/watch?v=fQJgTzJ5-s4

Gallery of comparaison (1920 vs 1280) : http://www.imgur.com/a/Sx3QD

Thanks everyone

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13HD - Screen areas not responsives

Postby wacom1 » Tue 5. Dec 2017, 09:31

That looks like a hardware fault in the tablet. Contact our technical support in your region for getting this fixed.


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