Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 13HD - Screen areas not responsives

Cintiq and Cintiq Pro
Jmorello
Posts: 1
Joined: Tue 5. Dec 2017, 00:14

Cintiq 13HD - Screen areas not responsives

Postby Jmorello » Tue 5. Dec 2017, 00:46

Hi everyone,

I just bought a new Cintiq 13HD and installed it on Windows 10. I found a big issue when starting to using it, as it looks like a vertical area on the left is inactive and two areas are making hasardeous movement when using the pen. I recorded it to make it clearer, and would be happy to know if someone has experienced it already or if it's a hardware default. I tried to compare with two resolutions and the problematic areas seems to be the same whatever the resolution is (see second link)

Video of the issue : http://www.youtube.com/watch?v=fQJgTzJ5-s4

Gallery of comparaison (1920 vs 1280) : http://www.imgur.com/a/Sx3QD

Thanks everyone

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13HD - Screen areas not responsives

Postby wacom1 » Tue 5. Dec 2017, 09:31

That looks like a hardware fault in the tablet. Contact our technical support in your region for getting this fixed.


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