Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom Drivers kestroke bug

Cintiq and Cintiq Pro
user8000
Posts: 2
Joined: Tue 5. Dec 2017, 12:57

Wacom Drivers kestroke bug

Postby user8000 » Tue 5. Dec 2017, 13:19

It seems that if you use as key the "." shortcut (used in my case for some Adobe Premiere shortcut).. it will not be registered properly by wacom drivers.

Please look at the images to better understand:

Image

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom Drivers kestroke bug

Postby wacom1 » Tue 5. Dec 2017, 15:10

What is your operating system, driver version and language setting ? I don't see the problem here ... {Num Del} would be the comma on the numeric keypad, which might be activated in your case.

user8000
Posts: 2
Joined: Tue 5. Dec 2017, 12:57

Re: Wacom Drivers kestroke bug

Postby user8000 » Tue 5. Dec 2017, 17:10

Windows 7 x64
Driver version: 6.3.25-3
Language Setting: Italian

I'm using an Italian Keyboard.. for us in Italy the {NUM DEL} isn't the same thing of .

Del is the Del or Canc key on the italian keyboard.. comma is located near [N] [M] [,] [.] [-] [RIGHT_SHIFT] keys

The key is not recognized the same by softwares :(

I think thatis a bug of the wacom driver in saving the settings..


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