New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq 27 touch various issues

Cintiq and Cintiq Pro
MeLtingBrAinZ
Posts: 2
Joined: Thu 7. Dec 2017, 09:17

Cintiq 27 touch various issues

Postby MeLtingBrAinZ » Thu 7. Dec 2017, 10:10

So i have this display for about 1,5 year, from the start i had some issues that at some point i resolved somehow but now they are back.
the screen started going randomly on power saving and back on all the time, and after that stopped somehow, now im left with 4 options of low resolution arround 720p or so and for the life of me cannot get back to full resolution. i tried removing and installing again the drivers, i tried changing connections etc.etc.

So if anyone can help a bit it would be greatly apprieciated cause i really dont know what makes this happen or how i can fix it!
thank you in advance!

wacom1
Posts: 625
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 27 touch various issues

Postby wacom1 » Thu 7. Dec 2017, 10:20

For problems with display resolution and frequency check the cable connection and graphics driver - the tablet driver is not involved in the display (apart from installing an independent display settings utility for adjusting color temperature and brightness. But. The display works even when the tablet driver is not installed.)

Check the cable connection under cover in the back of the tablet, if possible check with a direct cable - displayport prefered. In graphics driver check also the settings for color depth - that can affec the maximum resolution and frequency.

MeLtingBrAinZ
Posts: 2
Joined: Thu 7. Dec 2017, 09:17

Re: Cintiq 27 touch various issues

Postby MeLtingBrAinZ » Thu 7. Dec 2017, 11:06

well the connections seem fine as far as i can tell (i use display port), i also updated my nvidia drivers but nothing changed. for some reason im still only getting 720p and 480p resolutions. i even tried to force the resolution through the nvidia panel with custom res. but still nothing

edit. also i should specify that i use cintiq along with another monitor, that doesn't share any of the resolution problems. cintiq is set as primary (in case that could be the problem)

udate: so after trying to find out whats wrong and failing, somehow i ended up having the idea to unplug everything from the power source, both the pc and the tablet, with the hope that this will help reset everything and magicaly enough everything is back to normal now.

update2: aaaand its gone. so back to square one i guess, right when everything was fine and i continued working, there it is again- screens turns off, screen turns on and were back to 720p


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