Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 13HD Suddenly Unresponsive

Cintiq and Cintiq Pro
pencilmistic
Posts: 1
Joined: Wed 13. Dec 2017, 21:53

Cintiq 13HD Suddenly Unresponsive

Postby pencilmistic » Wed 13. Dec 2017, 22:10

I have had my Cintiq13HD since June of this year and have had absolutely no problems with it until this afternoon. I frequently move it to and from work.
When I went to set up at work today, my pen was unresponsive and my computer treated the Cintiq as a separate monitor as opposed to a device.

-I am running OSX Sierra, and have the newest drivers and necessary patch.
-Wacom Desktop Center says that no devices are connected.
-Under System Settings/Wacom tablet/ it says that "a supported tablet was not found on the system".
-I cannot open Wacom Display Settings due to the computer not recognizing that the tablet is connected.

-I have already restarted my computer, reinstalled the drivers twice, and completely unplugged/replugged my Cintiq. I am currently not sure if the problem is with my computer, the Cintiq, or the cords.

Are there any possible solutions beyond what I have already tried?
Thanks,
Pencilmistic

Return to “Pen Displays”