Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Dirt Under Cintiq Screen

Cintiq and Cintiq Pro
Posts: 1
Joined: Wed 4. Jan 2017, 19:05

Dirt Under Cintiq Screen

Postby amyoffmodel » Wed 4. Jan 2017, 19:11

Hi Friends, I just got a 'like new' cintiq 21ux from europe and it is in great condition. Unfortunately in shipping, some specks of styrofoam got under the screen. It looks like powder.
I've taken my Intuos apart for water damage. Does Cintiq come apart? Anyone tried it? Any other suggestions?
ALSO my OSD buttons aren't working. I'm using the DVI input and have set the video card to use the monitor's settings. Any setting I'm missing?
Someone from 2005 please help me, I'm so excited about this tablet!
Thank you!

Posts: 1
Joined: Tue 7. Nov 2017, 09:44

Re: Dirt Under Cintiq Screen

Postby dmkiel » Tue 7. Nov 2017, 09:55

hi i have the similar problem.
i got a demonstration model for cheap a few years back. it still works like a charm, but the dirt specs between the digitizer surface and the actual screen have turned into powder by now. it doesn't diminish the functionality, but it certainly is irritating, as especialy with dark paintings i sometimes think the specs are on the painting and not the tablet.
i have tried to take it apart but i get stuck on the surface part. i looks like its glued together for good, even though dirt makes it under there---
maybe somebody got the same problem and was able to fix it?
or does anybody has experience with taking this thing apart entirely?

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Dirt Under Cintiq Screen

Postby wacom1 » Tue 7. Nov 2017, 12:33

For some tablet models the glass surface is glued to the LCD panel and cannot be taken apart without distruction. For other model the glass can be taken off and cleaning is possible - but should only be done in a special dust-free environment - otherwise you always get new dust inside. - Wacom support should be able to tell you, if your tablet model is fixable and provide a cost estimate.

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