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Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

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Can't calibrate the pen on Cintiq PRO 16'

Cintiq and Cintiq Pro
Aleko153
Posts: 1
Joined: Tue 2. Jan 2018, 21:19

Can't calibrate the pen on Cintiq PRO 16'

Postby Aleko153 » Tue 2. Jan 2018, 21:39

Hi,
I'm new from the forum and english isn't my language... So I try my best!

I own a Mac PRO Retina mid 2015 with OSX 10.13.2, and I have a problem in pen calibration on my Cintiq 16 PRO.
Essentially there's a gap between the point of the pencil and the cursor on the screen, that may variate in the different areas of the screen of 3 to 6mm.

I tried several times to recalibrate, but nothing happen.
I'm pretty desperate, hope someone can help.

Best, Ale

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Can't calibrate the pen on Cintiq PRO 16'

Postby wacom1 » Wed 3. Jan 2018, 09:50

First make sure the full Cintiq resolution is used, then reset driver settings (in Wacom Desktop Center -> backup settings), then calibrate. We recommend holding the pen perpendicular for that for best results. It should always be exact in middle of screen. If you find deviation towards screen boarders, you can try to 'overcompensate' - clicking besides the crosses on a line from screen center to screen corner. (But that should not be needed normally.)


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