Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
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Pen is stuck in left click/always clicking

Cintiq and Cintiq Pro
Tofuvi
Posts: 1
Joined: Thu 4. Jan 2018, 01:39

Pen is stuck in left click/always clicking

Postby Tofuvi » Thu 4. Jan 2018, 01:42

[list=][/list] Whenever I open my computer, my pen is always held down, even when simply dragged close to the screen. I don't know if it's the settings on my pen buttons, or the computer I am using. I use SAI and cannot work with my pen like this. PLEASE HELP ASAP!!

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Pen is stuck in left click/always clicking

Postby wacom1 » Tue 9. Jan 2018, 11:26

Open tablet properties panel -> About -> diagnose and check pen pressure. If that is high without touching with tablet, the pentip is not ok. Sometimes only the nib is stuck and it can help to pull out the nib, wipe it clean and push it back in. It may also help to go to 'pen tip feel' -> details and increase the click pressure threshold. If no success, the pen should be exchanged.


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