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Battery on ExpressKeys Remote

Cintiq and Cintiq Pro
RobArt
Posts: 33
Joined: Sat 16. Sep 2017, 14:11

Battery on ExpressKeys Remote

Postby RobArt » Thu 4. Jan 2018, 06:12

Hi

For some time now, and I posted two other posts about it without reply, I have had this strange situation with my ExpressKeys remote.
So when it happened today I thought I would take screenshots to show the error, and hope for a fix.

Basically the remote becomes strangle random in it's actions, when I assume it is running out of power. I say assume, as you can see from some of the screenshots of the battery indicator that it says 87%.
Now, what occurs, is I can be painting, like today, and suddenly, regardless of having fingers on the remote or not, the settings screen appears. But not only that a warning saying the devise is short on battery and also the canvas resize screen. It has happened every time I have had to recharge.
I can dig getting the warning modal, but the two other panels, why does this happen?
Also, why does the battery indicator only show 100% and 87% regardless of it's state?
Please fix this, the Mac OS bluetooth battery indicator is perfect and a good example on how it should be.

[img]http://www.robsnow.eu/found/ScreenShot1.png[/img]

What happens first; several windows open - settings, battery warning modal and Canvas resize window.

[img]http://www.robsnow.eu/found/ScreenShot2.png[/img]

Windows after Settings screen has been dismissed.

[img]http://www.robsnow.eu/found/ScreenShot3.png[/img]

Battery Menu Bar status

[img]http://www.robsnow.eu/found/ScreenShot4.png[/img]

Wacom Control Centre Battery Status
rob art | illustration homepage

ziihooloo
Posts: 1
Joined: Mon 9. Mar 2020, 04:32

Re: Battery on ExpressKeys Remote

Postby ziihooloo » Mon 9. Mar 2020, 04:51

Excuse me, is the problem about 87% of the batteries solved now? I also encountered the same problem, my operating system was windows 10. It also bothers me. I want to know if it is a hardware problem? Is it a driver problem? Anyone who knows, please tell me, thank you.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Battery on ExpressKeys Remote

Postby wacom5 » Mon 9. Mar 2020, 08:04

Hi,
This bug seemed to happen very rarely and it was hard to reproduce. In later driver versions this was not seen any longer. Can you please confirm if you still have this and which Wacom Driver version and Operating System you are using?
Need immediate help? Contact our Support: https://support.wacom.com

RobArt
Posts: 33
Joined: Sat 16. Sep 2017, 14:11

Re: Battery on ExpressKeys Remote

Postby RobArt » Mon 9. Mar 2020, 08:10

I would say no! [img]https://www.dropbox.com/s/kuexskmzj52lqws/Screenshot%202020-03-09%20at%2010.08.28%20AM.png?raw=1[/img] This image is from my menu bar this morning. About 20 minutes before this moment the system notified my that the battery is running low.

Still an issue.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Battery on ExpressKeys Remote

Postby wacom5 » Tue 10. Mar 2020, 10:48

RobArt wrote:I would say no! [img]https://www.dropbox.com/s/kuexskmzj52lqws/Screenshot%202020-03-09%20at%2010.08.28%20AM.png?raw=1[/img] This image is from my menu bar this morning. About 20 minutes before this moment the system notified my that the battery is running low.

Still an issue.


And what is the Wacom Driver and OS version you are using?
Need immediate help? Contact our Support: https://support.wacom.com

RobArt
Posts: 33
Joined: Sat 16. Sep 2017, 14:11

Re: Battery on ExpressKeys Remote

Postby RobArt » Tue 10. Mar 2020, 10:54

macOS Catalina (Latest)

Drivers 6.3.37-3

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Battery on ExpressKeys Remote

Postby wacom5 » Tue 10. Mar 2020, 10:59

Can you update the driver and check if the issue persists? Keep in mind: https://www.wacom.com/support?guideId=015-916
Need immediate help? Contact our Support: https://support.wacom.com

RobArt
Posts: 33
Joined: Sat 16. Sep 2017, 14:11

Re: Battery on ExpressKeys Remote

Postby RobArt » Wed 11. Mar 2020, 07:45

OK

Updated drivers. This has created a real slow start up on Cintiq after screensaver or sleep kicks in.
Also very slow/sluggish response on pen in Photoshop.

But, main issue...
It hasn't resolved the battery indicator issue. See here, which just happened.

[img]https://www.dropbox.com/s/9g6ocd5abbyu5g7/Screenshot%202020-03-11%20at%209.40.28%20AM.png?raw=1[/img]

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Battery on ExpressKeys Remote

Postby wacom5 » Wed 11. Mar 2020, 08:53

RobArt wrote:OK

Updated drivers. This has created a real slow start up on Cintiq after screensaver or sleep kicks in.
Also very slow/sluggish response on pen in Photoshop.

But, main issue...
It hasn't resolved the battery indicator issue. See here, which just happened.

[img]https://www.dropbox.com/s/9g6ocd5abbyu5g7/Screenshot%202020-03-11%20at%209.40.28%20AM.png?raw=1[/img]

Thanks a lot! I will report to the developers.
Need immediate help? Contact our Support: https://support.wacom.com

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Battery on ExpressKeys Remote

Postby wacom5 » Wed 11. Mar 2020, 08:53

RobArt wrote:OK

Updated drivers. This has created a real slow start up on Cintiq after screensaver or sleep kicks in.
Also very slow/sluggish response on pen in Photoshop.

But, main issue...
It hasn't resolved the battery indicator issue. See here, which just happened.

[img]https://www.dropbox.com/s/9g6ocd5abbyu5g7/Screenshot%202020-03-11%20at%209.40.28%20AM.png?raw=1[/img]

Thanks a lot! I will report to the developers.
Need immediate help? Contact our Support: https://support.wacom.com


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