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Battery on ExpressKeys Remote

Cintiq and Cintiq Pro
RobArt
Posts: 19
Joined: Sat 16. Sep 2017, 14:11

Re: Battery on ExpressKeys Remote

Postby RobArt » Thu 12. Mar 2020, 08:22

Well, you can add. This version of the driver messes with calibration on initial boot, and I can't even click the "calibrate" button as it's greyed out!!!
I'm going back to the older version till you fix this!

wacom5
Posts: 946
Joined: Tue 8. Aug 2017, 14:35

Re: Battery on ExpressKeys Remote

Postby wacom5 » Thu 12. Mar 2020, 08:58

It would be better if you could report the issue to the customer support team. We need all the data we can get to help us fix it.

As for the battery status of the ExpressKey Remote, we haven't been able to reproduce it so it would also be helpful if you could report it to the support team. It's not impossible that this could be a hardware issue but more testing would be required and it's not possible to do this through the forum.

The contact for the support team is in my signature below.
Need immediate help? Contact our Support: https://support.wacom.com

RobArt
Posts: 19
Joined: Sat 16. Sep 2017, 14:11

Re: Battery on ExpressKeys Remote

Postby RobArt » Thu 12. Mar 2020, 09:06

Whilst my Cintiq was under warranty I reported it several times on phone, email etc. Nothing ever seemed to get done.

They kept asking if I can test on a second computer. Like I have a second iMac lying around to use for testing. The alternative was to send my Cintiq back at my expense to have it looked at. A total of possible 3 weeks that I couldn't work.

I have resigned to bare the issues and find workaround solutions.
I am able to function with the WacomTablet_6.3.37-3 driver. I will stick with this.


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