Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
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Battery on ExpressKeys Remote

Cintiq and Cintiq Pro
RobArt
Posts: 11
Joined: Sat 16. Sep 2017, 14:11

Battery on ExpressKeys Remote

Postby RobArt » Thu 4. Jan 2018, 06:12

Hi

For some time now, and I posted two other posts about it without reply, I have had this strange situation with my ExpressKeys remote.
So when it happened today I thought I would take screenshots to show the error, and hope for a fix.

Basically the remote becomes strangle random in it's actions, when I assume it is running out of power. I say assume, as you can see from some of the screenshots of the battery indicator that it says 87%.
Now, what occurs, is I can be painting, like today, and suddenly, regardless of having fingers on the remote or not, the settings screen appears. But not only that a warning saying the devise is short on battery and also the canvas resize screen. It has happened every time I have had to recharge.
I can dig getting the warning modal, but the two other panels, why does this happen?
Also, why does the battery indicator only show 100% and 87% regardless of it's state?
Please fix this, the Mac OS bluetooth battery indicator is perfect and a good example on how it should be.

Image

What happens first; several windows open - settings, battery warning modal and Canvas resize window.

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Windows after Settings screen has been dismissed.

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Battery Menu Bar status

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Wacom Control Centre Battery Status
rob art | illustration homepage

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