Wacom Drivers
NEW drivers 6.3.27-2 posted for Mac and Win with many fixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

CintiqPro13FHD No Signal

Cintiq and Cintiq Pro
resk181
Posts: 2
Joined: Mon 8. Jan 2018, 12:18

CintiqPro13FHD No Signal

Postby resk181 » Mon 8. Jan 2018, 12:47

I buy a brand new Cintiq Pro 13 FHD and if i connect that to the laptop - tablet works but on the display is "No signal" ...
Connected via USB-C cable - Wacom link adapter - USB + MiniDP/HDMI cable - USB and HDMI connectors

I contact the wacom support and there is no other option to connect - i have to buy another brick (https://www.startech.com/AV/Converters/ ... er~HDMI2DP)..... its shame for 115$

Is there any other option to connect my laptop with Cintiq? I cant believe that i must buy this brick :(

wacom1
Posts: 689
Joined: Tue 29. Nov 2016, 09:46

Re: CintiqPro13FHD No Signal

Postby wacom1 » Tue 9. Jan 2018, 10:35

The Cintiq Pro supports only displayport signals, so needs to be connected by USB-C (Alternet Mode displayport) or with the Wacom Link to displayport. It is not supporting HDMI. Wacom is working on a solution for this, which should be available soon. - Before that you need some active converter transforming HDMI to displayport signal. - (And besides that: Windows machines do not automatically extend or mirror the desktop to an attached monitor, you have to enable that in display settings, otherwise the Cintiq still gets 'no signal'.)

resk181
Posts: 2
Joined: Mon 8. Jan 2018, 12:18

Re: CintiqPro13FHD No Signal

Postby resk181 » Tue 9. Jan 2018, 11:23

Ok, so if i buy this adapter
https://www.startech.com/eu/AV/Converte ... er~HDMI2DP
could you tell me info how can i connect this to the Cintiq? I think that required some another cable/reduction from miniDP(M) to DP(M) ?
because that adapter doesnt include miniDP and at Cintiq box there is no DP cable, just miniDP :(

How exactly is that working and what else i must buy to start working on Cintiq? Thanks


Return to “Pen Displays”