Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Possible issue with 6.3.27-2 on 27QHD and Win7

Cintiq and Cintiq Pro
Posts: 2
Joined: Tue 9. Jan 2018, 20:24

Possible issue with 6.3.27-2 on 27QHD and Win7

Postby batiste » Tue 9. Jan 2018, 20:34


I'm currently facing a new issue, that wasn't here before, and it appeared right after I installed 6.3.27-2.

What it does :
- When I use the CTRL+U shortcut on photoshop CS6, it will cause several bugs on photoshop that make it unusable
- the same happens if I use the menu instead of the shortcut
- symptom 1 : it selects the color picking tool, which more or less works (doens seem to work on white color)
- symptom 2 : several features are greyed-out, including the hue/saturation panel and a part of the top bar
- and in the end I'm forced to kill the process to exit.

My setup :
- Win 7, maj done
- CS 6
- Wacom 27QHD, just installed 6.3.27-2

Tests done :
- With my cintiq 13HD touch, things still work normally
- With no tablet connected, things still work normally

Anyone facing the same issues, or having ideas about possible fixes ?
At least, do you know if I should install the previous version (and how) ?


Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Possible issue with 6.3.27-2 on 27QHD and Win7

Postby wacom1 » Wed 10. Jan 2018, 10:18

You have Cintiq27 as well as Cintiq13 connected same time ? Using the Ctrl+U command on keyboard always works fine ? - It could be a driver bug showing up in some conditions. To fix it or work around, you can try to change the command (Photoshop preferences -> shortcuts), so that another shortcut is used instead of Ctrl-U. The other option is uninstalling the driver, restarting Windows and installing an older version.

Posts: 2
Joined: Tue 9. Jan 2018, 20:24

Re: Possible issue with 6.3.27-2 on 27QHD and Win7

Postby batiste » Mon 22. Jan 2018, 11:45

Hi wacom1,

Thank you for your help.

I'd like to clarify a few things :
- I didn't plug both at the same time : all the tests were done with Cintiq27 or Cintiq13, never both of them.
- The CTRL+U shortcut and the menu button have the same (disastrous) effect. I don't think changing the shortcut will change the behavior of the menu.

Consequently, your last advice looks more likely to help : reinstalling an older driver. I'll try to find some time to study how I can do this.

Thank you for your help.

Return to “Pen Displays”