Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Display Settings Won't Save & Desktop Center Crashes on BackUp

Cintiq and Cintiq Pro
Davemiles
Posts: 2
Joined: Fri 10. Mar 2017, 15:08

Display Settings Won't Save & Desktop Center Crashes on BackUp

Postby Davemiles » Sun 14. Jan 2018, 11:33

Hello!

I just purchased a new 27 QHD (non touch version). It's great to have all of this room to work on! I am having a few problems that I need help with.

I'm running the monitor on a 2017 iMac with High Sierra OS 10.13.2

Display settings default...
I've set my display to sRGB with a color temperature of 5000K. It looks great and nearly matches my other screen with a little fudging. I've saved those settings in the Display settings dialog box and closed it. However, if I turn the monitor off for the night and come back in the morning I find that the settings have reverted to the default. Any thoughts on this? Has this happened to you? Any fixes available?

Wacom Desktop Center crashes when backing up settings
I was able to backup my settings locally (it did crash once when trying to do that). However, I have yet to be able to backup to the WACOM cloud. Each time I've tried the desktop center crashes. Is there a fix coming for this issue? Is there a way to check the version of my desktop center software?

many thanks for any help!

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