Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq Pro 13 - Power through USB C laptop port

Cintiq and Cintiq Pro
macromaster
Posts: 1
Joined: Tue 23. Jan 2018, 10:17

Cintiq Pro 13 - Power through USB C laptop port

Postby macromaster » Tue 23. Jan 2018, 10:25

Hi all, just got my new Cintiq Pro 13.
It's a blast but I was wondering if it was possible in any way to power it through an USB type C port (or several) out of the computer instead of plugging it to a wall.
Maybe with an adapter that splits power through 2 USB type C ports?
I'm willing to buy a new laptop if that's possible, the MacBook Pro comes with plenty of those USB C ports.
Has anyone found a workaround this, or tried, or failed or succeeded? Please let me know.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 13 - Power through USB C laptop port

Postby wacom1 » Wed 24. Jan 2018, 08:08

USB-C is basically only a connector, but unfortunately the actual functionality behind that can differ a lot: speed, power delivery, graphics signal are not same for any USB-C port. A USB-C port should always be able to power a USB2 type device with 5V and 500mA, but that is not sufficient for the Cintiq Pro. A USB-C port supporting 'power delivery' with the power needed for the Cintiq Pro (5A) should work, but we recommend to use the PSU included with the product.


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