Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
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Problems with Cintiq27QHD touch - Keyboard on wrong monitor

Cintiq and Cintiq Pro
Posts: 1
Joined: Fri 26. Jan 2018, 11:15

Problems with Cintiq27QHD touch - Keyboard on wrong monitor

Postby sannibird » Fri 26. Jan 2018, 11:39

This is maybe just a note for the professional patchers, i'm not sure there is a quick-fix for it.

Ever since the last driver updats yesterday (both windows and wacom, wacom on purpose but win10 updates without asking for permission) my laptop seems to have issues recognizing the Cintiq as the touchscreen --> The touch keyboard ALWAYS ends up on my laptop screen.

I have tried the Windows Tablet PC Setting "setup" thing, it did not work. The tool accepted the touch input, but not the pen input, and even with touch input confirmed did the keyboard pop up on my laptop again.

I tried reversing the monitor hirarchy to wacom primary and laptop secondary - the touch keyboard vanished completely and could not be called back.

I have replugged and restarted multiple times, and with the re-setting of the hirarchy to the way it was before the touch keyboard also came back, but still on my laptop.

Conclusion: There might be something off with the drivers.

On a side note: if I plug in the Cinitq after starting my laptop, the laptop recognizes it as a secondary screen alright, but the Wacom Desktop Centre (and other tablet menus) shows "no tablet connected". I have made it a habit to restart the laptop after connecting the Cinitq, that works; so there seems to be some sort of communication issue if both are not started up together.

Thanks for the patching, you are doing great work!

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