Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
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Art Pen's Future for Cintiq Pro's

Cintiq and Cintiq Pro
yariv6131
Posts: 4
Joined: Mon 18. Dec 2017, 12:30

Art Pen's Future for Cintiq Pro's

Postby yariv6131 » Sun 28. Jan 2018, 17:21

I wish to purchase the Cintiq 24 Pro as an upgrade for my Cintiq HD 24 Pro (which works just fine). One of the features I like about the this tablet is that that Art pen which supports barrel rotation (which I use often) only works with these cintiqs. Can wacom shed some light on a) does this current default stylus or 3D stylus support rotation b) can my current art pen be used with the newer models. c) what plans does wacom have to preserve this wonderful feature in future products.

Thank you

p.s
Don't launch these cintiqs until they ready for prime time.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Art Pen's Future for Cintiq Pro's

Postby wacom1 » Thu 1. Feb 2018, 09:37

The Artpen for Intuos4/5/Pro is compatible with the Cintiq Pro and new Intuos Pro models - and should also work with the upcoming Cintiq Pro 24/32 versions. Only the Artpen supports barrel rotation. The 3D pen also needs the neuer Cintiq Pro/Intuos Pro tablets - it is basically a pen with a third button, which may work in supported 3D applications for tumble/rotate/pan/zoom. These are software functions, not hardware rotation in the pen.


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