Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Wacom Cintiq Pro 13 - No Device Connected

Cintiq and Cintiq Pro
LordSeth
Posts: 1
Joined: Wed 31. Jan 2018, 15:44

Wacom Cintiq Pro 13 - No Device Connected

Postby LordSeth » Thu 1. Feb 2018, 03:56

'Sup Guys

So basically I bought a Wacom Cintiq Pro 13, and with full enthusiasm and promise I downloaded and installed its driver.
At first, the Wacom Desktop Center (WDC) did recognize the device and automatically got 2 Update notifications, so I pressed the pen pro firmware.
After downloading it stopped midway on installation giving me an error, went back to WDC and it gave me "no device connected". I've done everything online, I whipped my laptop cleaned from all driver files and reinstalled it, still, WDC gave me "no device connected".

I understand its a firmware issue, and there is nothing about overriding the tablet to fix it. I've sent an email to services and got nothing, my country doesn't have a Wacom service center, so my only resort now is this forum.

I'm using a MacBook pro, Intel Core i7, OS X El Capitan (10.11.6)

I would really appreciate the help.
Thank you guys and have a nice day.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom Cintiq Pro 13 - No Device Connected

Postby wacom1 » Thu 1. Feb 2018, 07:51

Is the LED still coming On ? And do you have the possibility to connect it to a Windows PC ? Then support can try a recovery. Otherwise the unit needs to go for repair unfortunately. (If you are not in an EU country, we recommend to contact your dealer to handle that or exchange the unit.)


Return to “Pen Displays”