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Wacom Cintiq Pro 16 touch gestures not working with Adobe Photoshop CC 2018

Cintiq and Cintiq Pro
solidsnake
Posts: 3
Joined: Mon 5. Feb 2018, 17:47

Wacom Cintiq Pro 16 touch gestures not working with Adobe Photoshop CC 2018

Postby solidsnake » Mon 5. Feb 2018, 18:00

Hi! I'm from Italy and that's my first 3d, sorry if my english is not so good. I have a brand new Wacom Cintiq Pro 16 connected on a PC running windows 7 and Adobe Photohop CC 2018 (release 19). The wacom drivers version is the WacomTablet_6.3.25-5. The problem is that the Photoshop "Touch workspace and gestures" (https://helpx.adobe.com/photoshop/using/touch.html) are not working! The Two-Finger Zoom is working fine on the Chrome browser but not on Photoshop CC. Do you know how to help me? thanks!
Last edited by solidsnake on Wed 7. Feb 2018, 09:26, edited 3 times in total.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom Cintiq Pro 16 + Adobe Photohop CC 2018

Postby wacom1 » Tue 6. Feb 2018, 07:33

Problem might be Windows7 with limited support for touch gestures. In the tablet driver you should have 'use Windows Ink' enabled and for the touch 'use Windows gestures'. Some multitouch gestures need graphics card functions like OpenGL.

solidsnake
Posts: 3
Joined: Mon 5. Feb 2018, 17:47

Re: Wacom Cintiq Pro 16 + Adobe Photohop CC 2018

Postby solidsnake » Tue 6. Feb 2018, 08:32

Thanks for your reply. In the tablet driver I set 'use Windows Ink' enabled and for the touch 'use Windows gestures' but touch gestures still don't work on Photoshop CC. I tried touch gestures on Adobe Illustrator CC 2018 and they works fine (although they are very laggy compared to an iPad Pro). The Cintiq is connected to my HP Z420 workstation with Nvidia NVS 510 GPU. Do you have any other idea about how to activate touch gestures on Photoshop CC? Just fyi the first time I have installed drivers version 6.3.27-2 but the Wacom don't work so I have unistalled them then used the previously version. EDIT: I tried to install KRITA, pinch to zoom gesture work fine but not the two fingers "rotate view tool" gesture ("R" command on Photoshop CC). How it's possible that touch gestures works on a free software like KRITA and not on Photoshop CC 2018? Thanks

solidsnake
Posts: 3
Joined: Mon 5. Feb 2018, 17:47

Re: Wacom Cintiq Pro 16 touch gestures not working with Adobe Photoshop CC 2018

Postby solidsnake » Wed 7. Feb 2018, 09:30

I found this on the Adobe website: https://helpx.adobe.com/photoshop/using ... tures.html "touch Gestures have been enabled in the 2014 release of Photoshop CC for Windows 8 systems..." So it seem that touch gesture are not working on Windows 7, do you confirm that? Thanks


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