Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 13HD display working but pen won't move cursor

Cintiq and Cintiq Pro
MysticTeacup
Posts: 1
Joined: Tue 6. Feb 2018, 12:06

Cintiq 13HD display working but pen won't move cursor

Postby MysticTeacup » Tue 6. Feb 2018, 12:27

Hi everyone,

My Cintiq 13HD has recently stopped working. The display is showing fine, however the pen is not doing anything, the cursor will not move. I have tried many things. I have restarted several times, I also removed all drivers from my downloads and control panel, then restarted again, this did not work. I also restarted the Wacom Professional Services in my services and applications, this also did not work. When I try to go into my display settings and preferences through the windows menu, I get a pop up saying that the tablet is not connected, even though it is plugged in. I changed ports on my laptop to ensure that it wasn't my laptop that was broken, and it still wouldn't work. I always have the latest driver installed, and I am currently using Windows 10, any form of help is highly appreciated, as I am totally lost and seriously need to fix this problem or buy a new tablet!

Thank you :)

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13HD display working but pen won't move cursor

Postby wacom1 » Tue 6. Feb 2018, 14:57

Check the USB cable connection and have a look in device manager for issues to resolve. If possible test the tablet on another computer to be sure. And contact customer support for your region, if the hardware is not working and needs repair.


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