Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 13HD won't turn on

Cintiq and Cintiq Pro
SamArt
Posts: 1
Joined: Sun 18. Feb 2018, 09:21

Cintiq 13HD won't turn on

Postby SamArt » Sun 18. Feb 2018, 10:16

Hello, i have Cintiq 13HD since 3 years ago, was working fine with my MacBook Pro 17' (mid 2010), few days ago, decide to install it at Mac Pro at work, having a lot of drawing work, when i plug the AC adapter, it has electricity short, i changed the head, and plug it again, all cables connected perfectly to the tablet, trying to power on the tablet, LED light doesn't on! thought some damage effect the 3 in 1 cable or the AC adapter, called today Wacom branch in Dubai, what a surprise!!! they don't have technical service through phone!!! seriously Wacom!! so have to visit and invest money again!!
Anyway, after some googling, i changed HDMI connector, install 2 drivers as following: (WacomTablet_6.3.19-10) & (WacomTablet_6.3.17-5) both installed fine, when i plug the cable into tablet the monitor changed to the second screen unplug monitor goes back to normal , but still the tablet screen is OFF!! SO i have no issue with any cables or adapter, or WHAT?! went to Wacom tablet in preference, it give " A supported tablet was not found on the system"
Bring back my laptop and try it, also the same issue. Any help for this issue please!!

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