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Wacom Cintiq Pro 16 NOT WORKING ON MAC

Cintiq and Cintiq Pro
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emilyrose96
Posts: 1
Joined: Tue 20. Feb 2018, 06:54

Wacom Cintiq Pro 16 NOT WORKING ON MAC

Postby emilyrose96 » Tue 20. Feb 2018, 07:01

So I've been using my Wacom Cintiq pro on my macbook air 13" for a few weeks now with NO problems what so ever. Worked absolutely fine. The reason I use it on my macbook is because I couldn't get it to work with a single windows computer that I tried it on. Now today suddenly it stopped working on my mac. I was in the middle of a drawing and my laptop crashed or something, when I turned it back on only the display would come on on my cintiq. I can't get the pen or any of the buttons to work at all what so ever. It is saying in the wacom menu thing that i don't even have a cintiq connected although my mac screen is appearing on it just not able to use it. Does anyone know how to fix this my digital art is my lively hood so please help me out here I'm so stressed.
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wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom Cintiq Pro 16 NOT WORKING ON MAC

Postby wacom1 » Fri 23. Feb 2018, 15:39

The Cintiq Pro is a combination of monitor and tablet. Both parts are basically independant. Pen and buttons work through USB data connection and require the tablet driver. The display only needs a connection for the display. If using the Wacom Link, check the USB cable connection. Then open Wacom Desktop Center -> Backup Settings -> Reset Settings, which should reset and restart the driver. If not succesful, re-install the driver. If that also fails, we have to suspect a hardware problem in the tablet part of the unit. To clarify this, we recommend testing on another computer. And if that show same problem contact Wacom customer support to get the unit repaired or exchanged.
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DevinvanCruchten
Posts: 1
Joined: Sun 21. Oct 2018, 13:02

Re: Wacom Cintiq Pro 16 NOT WORKING ON MAC

Postby DevinvanCruchten » Sun 21. Oct 2018, 13:04

I have the same issue with my 27QHD and i have done everything said in the respons to this post.
It seems it's not a hardware issue also, because with Windows on bootcamp it does work properly.

What should i do?
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wacom5
Posts: 531
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq Pro 16 NOT WORKING ON MAC

Postby wacom5 » Tue 23. Oct 2018, 08:33

Which Mac OS version?

Please try a full driver install: https://www.wacom.com/en-de/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Mac-OS-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=92364887-7911-4c75-9b65-246b7be65e0b

If you are using Mojave, please check this: https://www.wacom.com/en-de/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946
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