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Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
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Please register our products on https://www.wacom.com/register
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If you have trouble to create a new user account and do not receive a confirmation Email, please contact our customer support https://www.wacom.com/en-gb/support and we will manually approve your account.
Please send an Email in which you tell us that you agree our Wacom privacy policy. Thank you for your understanding.
Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1
Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c
Wacom Cintiq Pro 16 NOT WORKING ON MAC
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emilyrose96
- Posts: 1
- Joined: Tue 20. Feb 2018, 06:54
Wacom Cintiq Pro 16 NOT WORKING ON MAC
So I've been using my Wacom Cintiq pro on my macbook air 13" for a few weeks now with NO problems what so ever. Worked absolutely fine. The reason I use it on my macbook is because I couldn't get it to work with a single windows computer that I tried it on. Now today suddenly it stopped working on my mac. I was in the middle of a drawing and my laptop crashed or something, when I turned it back on only the display would come on on my cintiq. I can't get the pen or any of the buttons to work at all what so ever. It is saying in the wacom menu thing that i don't even have a cintiq connected although my mac screen is appearing on it just not able to use it. Does anyone know how to fix this my digital art is my lively hood so please help me out here I'm so stressed.
Re: Wacom Cintiq Pro 16 NOT WORKING ON MAC
The Cintiq Pro is a combination of monitor and tablet. Both parts are basically independant. Pen and buttons work through USB data connection and require the tablet driver. The display only needs a connection for the display. If using the Wacom Link, check the USB cable connection. Then open Wacom Desktop Center -> Backup Settings -> Reset Settings, which should reset and restart the driver. If not succesful, re-install the driver. If that also fails, we have to suspect a hardware problem in the tablet part of the unit. To clarify this, we recommend testing on another computer. And if that show same problem contact Wacom customer support to get the unit repaired or exchanged.