Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 27QHD won't turn on, power adapter beeping

Cintiq and Cintiq Pro
frank4
Posts: 1
Joined: Mon 26. Feb 2018, 02:38

Cintiq 27QHD won't turn on, power adapter beeping

Postby frank4 » Mon 26. Feb 2018, 02:50

Hi all,

I have been using my 27in cintiq on-and-off over the past year, the last time I used it was probably a month ago and it worked completely normally. I get it out to use it and when I plug in the power, I hear the power adapter emitting a faint beep on a one-second interval. The cintiq screen does not turn on. The light on the power adapter does not turn on. This beeping happens whether or not the usb/hdmi are plugged in. The cintiq is recognized by my computer when I plug in the hdmi/usb (I am on windows 10, new monitor appears on "Change Display Settings" and "Device Manager").

Has anyone experienced this issue, know a solution, or have troubleshooting suggestions? I have tried for some time researching for solutions online but did not discover a clear answer. Please let me know if I can provide any additional information. Thank you for your time and help!

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