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Cintiq Pro 16 Display not working

Cintiq and Cintiq Pro
Stefandrei
Posts: 1
Joined: Sat 3. Mar 2018, 16:28

Cintiq Pro 16 Display not working

Postby Stefandrei » Sat 3. Mar 2018, 16:55

Hello, I recently purchased a Cintiq Pro 16 and for the love of god, I haven’t been able to make the display work on PC. It works fine on Mac (I tried it on a Macbook Air mid 2014 using the miniDisplayPort and it works like a wonder) but no matter what I did, it doesn’t work on PC (I tried connecting it on a number of PCs and none of them recognize the display) even though the tablet works as an intuos.
My PC has a Asus B-85 Plus motherboard with a i7 quad-core 4790K processor and a Asus GeForce 970 GTX 4GB GDDR5 Strix.
I tried cables ranging from miniDisplayPort to DisplayPort, miniDisplayPort to HDMI, I even got a USB-C port on my motherboard and none of them recognize the display, even though all of them recognize the tablet and i can draw on it, but without the display working.
Please let me know if there’s a solution to this problem because I’m going mad and I’ve even had specialists try to connect it and failing one after another.

wacom1
Posts: 890
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 16 Display not working

Postby wacom1 » Sun 4. Mar 2018, 15:28

When using a USB-C to USB-C connection, the USB-C port on the PC must support 'DP Alternate mode' and you need a regular USB-C to USB-C cable (some are only for power charging and lack the displayport signal wires). If you are using the Wacom Link adapter, you would need a converter for the HDMI signal to Displayport. Most HDMI-Displayport adapters only work the opposite way, transmitting a displayport signal to an HDMI monitor - but not the other way round. Contact Wacom support for the best way to connect the Cintiq Pro to HDMI.

deltahotel
Posts: 11
Joined: Mon 19. Jun 2017, 13:52

Re: Cintiq Pro 16 Display not working

Postby deltahotel » Sun 4. Mar 2018, 23:57

according to https://www.asus.com/us/Motherboards/B85PLUS/overview/ the motherboard does not have a USB-C connector, sure it is the one you're using?
It's unlikely that USB-C connectors on a montherboard will be capable to transfer a video signal.

As for the graphicscard: I have the same and used for a while a DP-to-miniDP cable to connect with the wacom-link.
Unfortunately the wacom-link turned out to be ..lets call it.. a inadequate solution by wacom.

Besides having a serious cable-mess, the display dropped out frequently (including the usb connectivity) and a few programs didn't like that (mischief did just freeze.. gone..dead...).

Now I'm using a Sunix USB-C PCIe card, it has one DP input, one USB-C with DP/alt and a 'regular' USB-C.
The DP-Input is connected to the GTX DP port (Sunix even includes a 4K rated bridging cable! DP-2-DP).
Also bought a USB-C (TB3) cable that supports DP( w/alt) (good luck with that, on amazon they sell 99% junk that doesn't support DP, but label it as if)
A word of advice: Get a Thunderbolt 3 cable, that's a USB-C cable with DP/video support. Mine is from "Cable Matters", it's 4K rated and just works.

So I got rid of the wacomlink, that stiff wacom usb-cable that is more suited to beat someone and solved the dropping display/connectivity issue.

(PS: I also successfully updated the Cintiq firmware twice using the Sunix USB-C card setup, so much about reliability)

nach00
Posts: 2
Joined: Wed 14. Mar 2018, 03:17

Re: Cintiq Pro 16 Display not working

Postby nach00 » Wed 14. Mar 2018, 03:20

I'm having the same problem. I have a Z170A GAMING M5 motherboard with USB 3.1 Gen2 Type-C Port. From doing some research, I believe this does have DP alternative capabilities. Is it required that I use the Wacom Link? I thought I didn't. I don't have a mini-display port or adapter so I am not able to use the Wacom link right now. I'm aware that I need to buy a 4k minidisplay to regular displayport cable to get 4k resolution, but right now I can't even get any source to show on the Cintiq. I updated the drivers and firmware so I don't think that's the issue.

My Cintiq is refurbished if that makes a difference.

I have a USB-C port and I have it connected with the USB-C power cable. I was informed that I would be able to use the device with just these two cables. That's what it says on the Wacom/Start video posted here: https://www.youtube.com/embed/nXqmZBELRus

From the video I posted above, it just says the Cintiq will "work", which it does, I guess. The touch/pen capabilities are working fine, but I can't calibrate the pen very easily because the display isn't showing. I'm thinking it's required that I buy the 4k cable, or an adapter, just to get the display working.

Also, the Cintiq is not showing up in my Windows 10 Display Settings, nor the Wacom Display Settings.

nach00
Posts: 2
Joined: Wed 14. Mar 2018, 03:17

Re: Cintiq Pro 16 Display not working

Postby nach00 » Wed 14. Mar 2018, 03:45

Which cable should I buy?

Thunderbolt 3 or Display Port to MiniDP cable?
This one: https://www.amazon.com/gp/product/B0163 ... UTF8&psc=1

A YouTube guide suggested the one I linked above because it will support 4K/60hz resolution/refresh. Will Thunderbolt 3 support this as well? I'd rather not use the Wacom Link and just connect it directly to USB-C. I think my motherboard should be able to support this, but I'm not certain.

wacom1
Posts: 890
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 16 Display not working

Postby wacom1 » Wed 14. Mar 2018, 07:23

If the computer has USB-C supporting DP Alternate Mode, a single USB-C cable should be fine for the display (plus the cable for powersupply).


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