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Cintiq Pro 13HD No Signal

Cintiq and Cintiq Pro
Posts: 1
Joined: Mon 5. Mar 2018, 10:15

Cintiq Pro 13HD No Signal

Postby NickvdL » Mon 5. Mar 2018, 10:19

Having saved up for a while I finally purchased a Cintiq Pro 13HD. Unfortunately, I can't get it to work. It works fine as a tablet, but I don't get any signal to the screen.
I've tried various cables and adaptors, and my (new) Acer Aspire V15 Nitro does have a USB-C port (one of the reasons I bought this laptop), but now i'm being told by the supplier that it simply won't work on my laptop????????????????????

How can Wacom advertise that the Cintiq does work on a PC/Laptop, but I'm being told by my supplier it won't work? I don't understand this???

Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 13HD No Signal

Postby wacom1 » Mon 5. Mar 2018, 15:39

USB-C is a type of connector, but functionality can differ. You can connect the Cintiq Pro by USB-C cable to USB-C only if the computers USB-C port support 'Displayport Alternate mode'. If your Acer has a Displayport output, you can instead use the Wacom Link adapter with USB cable and displayport cable. If your laptop doesn't have that, but can output HDMI, contact Wacom support in your region for the best solution in this situation.

Posts: 28
Joined: Sun 25. Feb 2018, 03:29

Re: Cintiq Pro 13HD No Signal

Postby kangum » Mon 5. Mar 2018, 17:06

The easiest way to tell if your usb c port supports display alternate mode is if it advertises it as a thunderbolt 3 connection. The only time ive seen a usb c port support display alternate mode is if it actually advertises it as a thunderbolt 3 port. They look identical but function differently.

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