Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq Pro 13HD No Signal

Cintiq and Cintiq Pro
NickvdL
Posts: 1
Joined: Mon 5. Mar 2018, 10:15

Cintiq Pro 13HD No Signal

Postby NickvdL » Mon 5. Mar 2018, 10:19

Having saved up for a while I finally purchased a Cintiq Pro 13HD. Unfortunately, I can't get it to work. It works fine as a tablet, but I don't get any signal to the screen.
I've tried various cables and adaptors, and my (new) Acer Aspire V15 Nitro does have a USB-C port (one of the reasons I bought this laptop), but now i'm being told by the supplier that it simply won't work on my laptop????????????????????

How can Wacom advertise that the Cintiq does work on a PC/Laptop, but I'm being told by my supplier it won't work? I don't understand this???

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq Pro 13HD No Signal

Postby wacom1 » Mon 5. Mar 2018, 15:39

USB-C is a type of connector, but functionality can differ. You can connect the Cintiq Pro by USB-C cable to USB-C only if the computers USB-C port support 'Displayport Alternate mode'. If your Acer has a Displayport output, you can instead use the Wacom Link adapter with USB cable and displayport cable. If your laptop doesn't have that, but can output HDMI, contact Wacom support in your region for the best solution in this situation.

kangum
Posts: 28
Joined: Sun 25. Feb 2018, 03:29

Re: Cintiq Pro 13HD No Signal

Postby kangum » Mon 5. Mar 2018, 17:06

The easiest way to tell if your usb c port supports display alternate mode is if it advertises it as a thunderbolt 3 connection. The only time ive seen a usb c port support display alternate mode is if it actually advertises it as a thunderbolt 3 port. They look identical but function differently.


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