Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

No Wacom Displays error Cintiq Pro 24

Cintiq and Cintiq Pro
howesk
Posts: 9
Joined: Wed 14. Mar 2018, 11:55

No Wacom Displays error Cintiq Pro 24

Postby howesk » Wed 14. Mar 2018, 13:04

Hey,

The error occurs when I try to access the Display Settings either from the Wacom desktop centre or the Wacom shortcut on the top right of the display itself.

Anyone have any ideas?

Im connected via USB3 / Thunderbolt3 to a 5K iMac.

Drivers are up do date

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: No Wacom Displays error Cintiq Pro 24

Postby wacom1 » Thu 15. Mar 2018, 08:27

You have the 6.3.29-2 driver ? Tablet and pen work ok ? The Cintiq Pro firmware was updated ?

howesk
Posts: 9
Joined: Wed 14. Mar 2018, 11:55

Re: No Wacom Displays error Cintiq Pro 24

Postby howesk » Thu 15. Mar 2018, 09:19

Hey,

Thanks for responding.

Are the latest drivers for Mac 6.3.28-2? If so that's I have installed.

Also there is no available firmware update showing within the desktop centre.

Tablet and pen seem to be woking ok so far. I just need to manage my colour and brightness settings.

Cheers

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: No Wacom Displays error Cintiq Pro 24

Postby wacom1 » Thu 15. Mar 2018, 12:58

You need to get the 6.3.29 driver for the Cintiq Pro 24 - we had it online for a few days, but it was taken down to fix an installation issue. The updated version should be released this week still.


Return to “Pen Displays”